NSC Clinics

Background

National Slimming and Cosmetic Clinics provides doctor-supervised prescription weight loss programmes to patients at 27 clinics across the UK, as well as a range of non-invasive cosmetic procedures such as botox and fillers. As a business, NSC Clinics aim to be the complete solution for people who want to lose weight safely and reliably.

The challenge

With so many clinics to manage and a pool of 50 doctors on flexible schedules, efficient staffing is paramount for NSC Clinics — but their rota system wasn’t cutting it, as Tom Pearson, HR & Operations Manager explained.

“Our booking manager used an Excel spreadsheet, and the issues we had were numerous,” Tom told us. “Once a doctor had been booked in and confirmed, the booking manager would need to email a confirmation to the clinic and also to our call centre so that the clinic’s electronic diary could be adjusted.”

Any changes to the schedule meant that laborious process had to be repeated. With all these processes, errors were inevitable — leading to double bookings and inconsistencies between diaries and spreadsheets.

The solution

Tom and the team began to look for an online rota system that would eliminate these costly errors. “RotaCloud immediately stood out for its simplicity. We reviewed other online systems, but didn’t want to spend more time managing our rotas than managing our staff!”

Schedule visibility improved hugely once RotaCloud was implemented.

“As a cloud-based service, all of our clinics, the call centre team, and all senior staff can view the rotas at any point, ensuring everyone is up-to-date with the latest schedules,” Tom explained.

These improvements translated directly into wider benefits for NSC Clinics, with booking errors reduced to “almost none”. Tom found that RotaCloud saved “a huge amount of staff time”, and provided “great continuity” with other business systems.

Overall, RotaCloud provided NSC Clinics with an elegant solution to their scheduling woes.